Last updated: October 2026
1. Introduction and Acceptance
1.1 These Terms of Use (“Terms”) govern your access to and use of the One Aged Care website (“Website”).
1.2 The Website is operated under the One Aged Care brand (“OAC”, “we”, “us” or “our”).
1.3 By accessing, browsing or using the Website, you acknowledge that you have read, understood and agree to be bound by these Terms.
1.4 If you do not agree to these Terms, you should not access or use the Website.
2. Changes to these Terms
2.1 We may amend these Terms from time to time at our discretion.
2.2 Any amendments will be published on the Website. Unless otherwise stated, the amended Terms will take effect from the date of publication.
2.3 Your continued use of the Website following the publication of amended Terms constitutes your acceptance of those amendments.
3. Use of the Website
3.1 You may use the Website for lawful purposes and in accordance with these Terms.
3.2 You must not:
- use the Website in any manner that breaches any applicable law or regulation;
- use the Website for any fraudulent, unlawful or unauthorised purpose;
- attempt to gain unauthorised access to the Website, its servers, systems or networks;
- introduce viruses, malicious code or other material that may interfere with the operation or security of the Website;
- interfere with, disrupt or place an unreasonable burden on the Website or its supporting systems;
- use automated systems, software or processes to extract, reproduce or access Website content except as permitted by law or with our prior written consent; or
- use any content from the Website in a manner that infringes the rights of OAC or any third party.
3.3 We may suspend, restrict or terminate access to any part of the Website where we reasonably consider it necessary to protect the Website, our systems, our rights or other users.
4. Website Content
4.1 The information and materials made available through the Website (“Content”) are provided for general information purposes only.
4.2 While we endeavour to ensure that the Content is accurate and current, we do not represent or warrant that all Content will at all times be complete, accurate, current or free from errors or omissions.
4.3 Information regarding services, facilities, programmes, locations, availability and other matters may change from time to time without prior notice.
4.4 We reserve the right to modify, update, remove or otherwise change any Content at any time.
5. Healthcare and Service Information
5.1 Information relating to health, ageing, care, rehabilitation, healthcare or related services published on the Website is provided for general information purposes only.
5.2 Such information is not intended to constitute, and should not be relied upon as, medical advice, diagnosis, treatment or other professional healthcare advice.
5.3 You should seek advice from an appropriately qualified healthcare professional regarding your individual circumstances, health concerns or care needs.
5.4 Services referred to on the Website may be provided by different entities or portfolio brands within the One Aged Care Group.
5.5 The availability, scope, eligibility criteria, fees, terms and other conditions applicable to particular services may vary according to the relevant provider, facility, programme or location.
5.6 Information on the Website does not constitute an offer, guarantee or commitment that any particular service will be available or suitable for an individual.
6. Portfolio Brands and Other Websites
6.1 The Website may provide information about, or links to, portfolio brands within the One Aged Care Group, including their respective websites and digital services.
6.2 A portfolio brand may operate under a separate legal entity and may maintain its own terms of use, privacy policy, service terms and other policies.
6.3 Where you access, communicate with or engage directly with a portfolio brand, your interaction may be subject to the terms, policies and practices of the relevant entity.
6.4 The Website may also contain links to websites, platforms or services operated by third parties.
6.5 Such links are provided for convenience and information only. Unless expressly stated otherwise, the inclusion of a link does not constitute endorsement, approval or responsibility for the content, products, services, security or practices of the linked website or third party.
6.6 We are not responsible for websites, platforms or services that are not operated or controlled by us.
7. Intellectual Property Rights
7.1 Unless otherwise indicated, all intellectual property rights in the Website and its Content, including text, graphics, photographs, images, videos, illustrations, designs, logos, trade marks, icons, software and other materials, are owned by, licensed to or controlled by OAC or the relevant rights holder.
7.2 The Website and its Content are protected by applicable copyright, trade mark and other intellectual property laws.
7.3 You may access and view the Content for your own personal and non-commercial use.
7.4 Except as permitted by applicable law or with our prior written consent, you must not:
- reproduce, copy, modify, adapt or distribute any Content;
- publish, display, transmit, sell, license or commercially exploit any Content;
- create derivative works from any Content;
- remove or alter any copyright, trade mark or other proprietary notice; or
- represent that any Content is owned by or originates from you or another party.
7.5 Nothing in these Terms grants you any right or licence to use the name, logo, trade marks or other intellectual property of One Aged Care or any of its portfolio brands except with the prior written consent of the relevant rights holder.
8. Information Submitted Through the Website
8.1 The Website may allow you to:
- submit corporate, partnership, media, service-related or general enquiries;
- subscribe to newsletters, publications or other communications;
- register interest in activities, events or opportunities; or
- otherwise provide information to us through online forms or other digital channels.
8.2 You are responsible for ensuring that any information you provide is accurate, complete and, where relevant, up to date.
8.3 Where you provide Personal Data relating to another individual, you must be authorised to provide such information to us and, where required, have obtained that individual’s consent.
8.4 You must not submit any information or content that:
- is unlawful, fraudulent, false or misleading;
- is defamatory, obscene, offensive or otherwise inappropriate;
- infringes any intellectual property, confidentiality, privacy or other rights of another person; or
- contains malicious code or material intended to interfere with the Website, our systems or any other person’s systems.
8.5 Submission of an enquiry, request, registration or other communication through the Website does not create a contractual, advisory, healthcare provider-patient or other professional relationship between you and OAC.
8.6 Where an enquiry relates to a service provided by one of our portfolio brands or another entity within the Group, we may refer or direct the enquiry to the relevant entity in accordance with our Privacy Policy.
9. Newsletters and Communications
9.1 The Website may allow you to subscribe to newsletters, publications, updates, invitations, insights or other communications from One Aged Care.
9.2 By subscribing, you request to receive the communications you have selected at the contact details provided by you, subject to applicable law and our Privacy Policy.
9.3 Where consent is required under applicable law, we will obtain such consent before sending marketing or promotional communications to you.
9.4 You are responsible for ensuring that the contact details provided when subscribing are accurate and up to date.
9.5 You may unsubscribe from newsletter or marketing communications at any time by:
- using the unsubscribe link or other mechanism contained in the relevant communication; or
- contacting us using the details set out in Clause 18.
9.6 We will process unsubscribe requests in accordance with applicable law and our internal procedures.
9.7 Unsubscribing from newsletters or marketing communications will not prevent us from sending communications that are necessary for administrative, transactional, legal, service-related or other non-marketing purposes, where applicable.
9.8 We may amend, suspend or discontinue any newsletter, publication or communication service at any time without prior notice.
9.9 Subscription to any newsletter or communication does not guarantee the frequency, availability or continued provision of such communication.
10. Privacy and Personal Data
10.1 Our collection, use, disclosure and other processing of Personal Data in connection with the Website is governed by our Privacy Policy.
10.2 This includes Personal Data provided through:
- contact and enquiry forms;
- newsletter and communication subscriptions;
- event or activity registrations, where applicable;
- recruitment or employment applications, where applicable; and
- other interactions with the Website.
10.3 The Website may use cookies and similar technologies. Further information about how these technologies are used and the choices available to users is set out in our Privacy Policy and, where applicable, our cookie notice or consent mechanism.
10.4 Where the Website contains links to portfolio brands or third-party websites, those websites may collect and process Personal Data in accordance with their own privacy policies.
11. Cookies and Similar Technologies
11.1 The Website may use cookies, pixels and other similar technologies for purposes including:
- enabling and maintaining Website functionality;
- remembering user preferences;
- understanding how visitors access and use the Website;
- monitoring Website performance;
- improving our digital content and user experience; and
- supporting communications and analytics activities, where permitted by applicable law.
11.2 Certain cookies or similar technologies may be provided by third-party service providers, including analytics, embedded-content or social-media providers.
11.3 Where required, you may be provided with options to manage your cookie preferences through the Website’s cookie consent mechanism.
11.4 You may also be able to control or disable cookies through your browser settings.
11.5 Disabling certain cookies may affect the functionality, performance or availability of parts of the Website.
12. Availability and Security of the Website
12.1 We do not guarantee that the Website or any part of it will always be available, uninterrupted, secure or free from errors.
12.2 We may suspend, withdraw, discontinue or change all or any part of the Website without prior notice, including for maintenance, security, operational or other reasons.
12.3 Although we take reasonable steps to maintain the security of the Website, we do not warrant that the Website will be free from viruses, malicious software or other harmful components.
12.4 You are responsible for implementing appropriate safeguards when accessing and using websites and digital services.
12.5 We are not responsible for any loss arising from circumstances outside our reasonable control affecting the availability or operation of the Website.
13. Disclaimer of Warranties
13.1 To the fullest extent permitted by applicable law, the Website and its Content are provided on an “as is” and “as available” basis.
13.2 Except as expressly provided in these Terms or required by applicable law, we make no representation or warranty, whether express or implied, regarding:
- the accuracy, completeness, reliability or currency of the Content;
- the availability, operation or security of the Website;
- the suitability of the Content for any particular purpose;
- the availability or suitability of any service referred to on the Website; or
- the results that may be obtained from use of the Website or reliance on its Content.
13.3 You access and use the Website at your own discretion and risk, subject always to any rights that cannot lawfully be excluded.
14. Limitation of Liability
14.1 To the fullest extent permitted by applicable law, OAC, its related corporations, portfolio entities, officers, employees, agents and representatives shall not be liable for any loss, damage, cost or expense arising from or in connection with:
- your access to or use of, or inability to access or use, the Website;
- your reliance on any Content;
- any interruption, error, omission, defect or security incident affecting the Website;
- any third-party website, content, platform, product, service or resource accessed through the Website;
- any unauthorised access to, alteration of or loss of information transmitted through the Website; or
- any decision or action taken by you in reliance on information made available through the Website.
14.2 To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential or economic loss arising from or in connection with the Website or these Terms.
14.3 Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.
15. Indemnity
15.1 To the fullest extent permitted by applicable law, you agree to indemnify, defend and hold harmless OAC, its related corporations, portfolio entities, officers, employees, agents and representatives from and against any claims, actions, proceedings, liabilities, losses, damages, costs and expenses, including reasonable legal costs, arising out of or in connection with:
- your unlawful, improper or unauthorised use of the Website;
- your breach of these Terms;
- any information or content submitted by you through the Website that infringes the rights of any third party or breaches applicable law; or
- any act or omission by you in connection with your use of the Website that causes loss or liability to OAC or any third party.
15.2 Your obligations under this Clause shall survive the suspension or termination of your access to the Website and the cessation of these Terms, to the extent permitted by applicable law.
16. Severability
16.1 If any provision of these Terms is determined by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall, to the extent required, be treated as severed from these Terms.
16.2 The validity and enforceability of the remaining provisions shall not be affected.
17. Waiver
17.1 If we do not exercise, or delay in exercising, any right or remedy under these Terms, this does not mean that we have waived that right or remedy.
17.2 Any waiver by us must be made expressly in writing and will apply only to the specific circumstances for which it is given.
18. Contact Us
18.1 If you have any questions regarding these Terms, please contact:
One Aged Care
160 Changi Road
Hexacube, Level 5
Singapore 419728
Email: [email protected]
18.2 Matters relating specifically to Personal Data should be directed to our Data Protection Officer using the contact details set out in our Privacy Policy.
19. Governing Law and Jurisdiction
19.1 These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore.
19.2 You agree to submit to the jurisdiction of the courts of Singapore in relation to any dispute arising out of or in connection with these Terms or your access to or use of the Website.
