Last updated: October 2026
One Aged Care, comprising Econ Healthcare (Asia) Pte. Ltd. and its subsidiaries, Orange Valley Nursing Homes Pte. Ltd. and its subsidiaries, Ambulance Medical Service Pte. Ltd., and Active Global Specialised Caregivers Pte. Ltd. and its subsidiaries (collectively, “OAC” or the “Group”), adopts this Policy as part of its governance, compliance, and operational control framework. This Policy sets out the principles, requirements, and responsibilities that apply across the Group, unless otherwise stated.
1. SCOPE
1.1 This Policy applies to personal data collected through OAC’s corporate website and in connection with enquiries, admissions, referrals, care and service delivery, feedback, events, communications, job applications, vendor or business dealings, and other external interactions with OAC.
1.2 It does not replace any separate privacy notice, consent form, contract term, employment notice, patient notice or system-specific notice that may apply to a particular service, programme, platform or relationship.
2. PERSONAL DATA
2.1 For the purposes of this Policy, “personal data” means data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which OAC has or is likely to have access.
2.2 Depending on the nature of your interaction with us, the personal data we may collect includes your name, NRIC or other identification details where necessary, contact details, address, date of birth, demographic information, next-of-kin details, employment or professional details, health or care-related information, financial or billing information, photographs, voice recordings, correspondence, form submissions, and other information reasonably required for the relevant purpose.
3. HOW WE COLLECT PERSONAL DATA
3.1 We may collect personal data when you:
a) visit, browse or use our website or submit an online form.
b) contact us by phone, email, webform or other communication channels.
c) request information about our services or facilities.
d) submit an enquiry, referral, admission, application, feedback, complaint or other request.
e) receive healthcare, nursing, rehabilitation, home care, day care, traditional Chinese medicine or other services from us.
f) attend an event, programme, visit, meeting or engagement organised by OAC.
g) apply for employment, volunteering, training, attachment or another role with OAC.
h) provide goods or services to OAC, or engage with us as a business partner, vendor or contractor; or
i) otherwise provide personal data to us or authorise another person to do so on your behalf.
4. HOW WE USE PERSONAL DATA
4.1 We may collect, use and otherwise process personal data for one or more of the following purposes:
a) to respond to enquiries, requests, feedback, complaints and other communications.
b) to assess, arrange, provide, coordinate and administer our services, care, treatment, programmes and support.
c) to verify identity, relationship, authority or eligibility where required.
d) to manage admissions, referrals, appointments, care planning, billing, subsidy applications, claims and related administration.
e) to communicate with patients, residents, clients, caregivers, next-of-kin, sponsors, referrers and authorised representatives.
f) to manage events, outreach, education, engagement activities and service improvement initiatives.
g) to process employment, volunteering or engagement applications and related administration.
h) to manage procurement, vendor, contract and business relationship matters.
i) to conduct audits, quality assurance, investigations, risk management, governance, training and business operations.
j) to maintain website functionality, security and analytics.
k) to comply with legal, regulatory, contractual, licensing, accreditation, funding or reporting requirements; and
l) for any other purpose for which notice has been provided to you or for which your consent has been obtained, where required.
5. DISCLOSURE OF PERSONAL DATA
5.1 We may disclose personal data, where appropriate and for the purposes stated above, to:
a) our employees, authorised representatives and related entities within One Aged Care.
b) healthcare professionals, care teams, referrers, sponsors, insurers or authorised representatives involved in your care or the services requested where applicable.
c) government agencies, regulators, statutory boards or public authorities.
d) banks, payment processors, auditors, lawyers, insurers and other professional advisers.
e) IT, hosting, cloud, website, data processing, document management or other service providers who support our operations; and
f) other parties where disclosure is required or permitted by law, or where you have given consent or authority.
5.2 Where third parties process personal data on our behalf, we will take reasonable steps to require them to protect the personal data and use it only for authorised purposes.
6. OVERSEAS TRANSFER OF PERSONAL DATA
6.1 Where personal data is transferred outside Singapore, OAC will take reasonable steps to ensure that the receiving party is bound to provide a standard of protection comparable to that required under the Singapore Personal Data Protection Act 2012.
7. CONSENT, ACCURACY AND THIRD-PARTY DATA
7.1 By voluntarily providing personal data to us, you acknowledge that you have read and understood this Policy and that you consent to the collection, use and disclosure of your personal data as described in this Policy, unless another lawful basis applies.
7.2 You should ensure that the personal data you provide is accurate, complete and up to date.
7.3 If you provide personal data relating to another individual, such as a family member, caregiver, next-of-kin, employee or representative, you should ensure that you are authorised to do so and, where required, that the individual has been notified of and agreed to the relevant disclosure to OAC.
8. WEBSITE COOKIES AND ONLINE TECHNOLOGIES
8.1 Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, improve user experience, maintain security and support analytics.
8.2 You may manage or disable cookies through your browser settings. However, doing so may affect the availability or performance of some website features.
9. RETENTION OF PERSONAL DATA
9.1 We retain personal data only for as long as it is needed for legal, regulatory, operational, care, audit, business or other legitimate purposes. When personal data is no longer required, we will take reasonable steps to delete, destroy, anonymise or securely dispose of it.
10. PROTECTION OF PERSONAL DATA
10.1 We take reasonable technical, administrative and physical measures to protect personal data against unauthorised or accidental access, collection, use, disclosure, copying, modification, disposal, loss or similar risks. No method of transmission or storage is completely secure, but we work to apply reasonable safeguards appropriate to the nature of the data and our operations.
11. ACCESS, CORRECTION AND WITHDRAWAL OF CONSENT
11.1 Subject to applicable law, you may request access to personal data that we hold about you, request correction of inaccurate or incomplete personal data, or withdraw consent where consent is the basis for processing.
11.2 We may need to verify your identity and request sufficient information before processing your request. A reasonable administrative fee may apply for access requests where permitted by law.
11.3 If you withdraw consent, this may affect our ability to continue providing certain services, handling requests, or maintaining our relationship with you, depending on the nature and scope of your withdrawal.
12. CONTACTING OUR DATA PROTECTION OFFICER
12.1 If you have any queries, requests, feedback or complaints relating to this Policy or to OAC’s handling of personal data, please contact:
Email: [email protected]
Address: 160 Changi Road, #05-13, Hexacube, Singapore 419728
12.2 Please provide enough information for us to identify you and understand your request.
13. CHANGES TO THIS POLICY
13.1 We may amend this Privacy Policy from time to time. The updated version will be published on OAC’s corporate website and will take effect from the date of publication unless otherwise stated.
