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Richard Seow
Chairman
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As care needs grow more complex, how can aged care systems expand while keeping care personal and compassionate?
This question shaped the recent Ageing Asia panel, “Global Blueprint for the Next Decade of Care: Can We Scale Compassion?” One Aged Care Group CEO Ms Ong Hui Ming shared her perspectives on the future of care. She also reflected on how caring for her grandmother shaped her understanding of seniors and their caregivers.
Drawing from her personal caregiving experience, Ms Ong highlighted the importance of listening to seniors and their families.
“With each interaction and conversation we share with our seniors and their families, we learn more about what truly matters to them. This takes time, presence, and a hearing heart,” shared Ms Ong.
Her reflection reinforces an important principle. Meaningful care begins with understanding each person. It takes time to build trust, listen to individual needs and recognise what matters most to each senior.
As One Aged Care grows, we must ensure that our systems and culture continue to support personalised care. Strong processes and operational capabilities help our teams deliver care consistently. However, these systems should strengthen human connection, not replace it.
This means looking beyond clinical needs. We must also consider how our services support seniors’ independence, emotional well-being and social connections. By taking a holistic approach, we can create more meaningful care experiences for seniors and their families.
Relationships and trust are not simply outcomes of care. They form its foundation. This principle guides how we design our services, shape our care environments and empower our teams.
Ultimately, scaling care is not just about reaching more people. It is about ensuring that every person continues to feel valued, respected and supported.
At One Aged Care, we remain committed to keeping care deeply human as we grow and innovate. Our focus remains on delivering care that truly matters to seniors and their families.
Copyright © 2026 One Aged Care. All Rights Reserved
Copyright © 2026 One Aged Care. All Rights Reserved
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Singapore is the Group’s home market and the centre of our broadest care network. With our brands, our capabilities span residential nursing care, rehabilitation, active ageing , senior care centres, home care, and pre-hospital and emergency care .
Together, these complementary capabilities enable us to support seniors and families across different care settings — from promoting healthy, active and independent living in the community to providing specialised nursing and multidisciplinary care for those with more complex needs.
By strengthening connections across the care continuum, we are advancing more coordinated, responsive and family-centred care that enhances wellbeing and quality of life.
One Aged Care has an established presence in Malaysia, providing comprehensive residential nursing home care and rehabilitation services to support seniors with diverse and complex care needs.
Through ECON Healthcare, a Singapore heritage brand founded in 1987 with operations in Malaysia since 2004, we have grown into one of the country’s leading nursing home operators. Our services combine clinical expertise and multidisciplinary care with a whole-person care approach that promotes dignity, wellbeing and quality of life.
We are committed to advancing standards of care and developing innovative, sustainable care solutions to serve the country’s growing senior population.
In Hong Kong, One Aged Care provides comprehensive home and community-based care services, supporting seniors to live safely and independently in the comfort and familiarity of their homes.
Through Active Global, our services encompass home personal care, nursing, rehabilitation, escort services and caregiver support — providing personalised care that promotes independence, wellbeing and quality of life, while offering reassurance to families.
Building on our local experience and professional capabilities, we are committed to expanding access to quality home-based care, strengthening our services and continuing to serve the local community.